Operate
“Ensuring your new solution is sufficiently supported either using your own internal support teams, the Infrastructure UK Support Team or a customised support package to meet your needs for today and for the future”
Our team will help you evaluate whether the solutions’ benefits have been realised, and we then either hand the solution to your internal IT support team or we can offer you our technical team as part of a fully managed support service.
This stage would include:
- Operations Setup
- System Monitoring
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Supplier Management
- Security Administration
- Service Review
Optimise
“Make the most of your IT and communications solution investment and ensure it consistently performs for your business.”
This stage runs in isolation to the other stages in our project lifecycle as these services can be used before, during or after a solution implementation. At whatever stage your business is at, we would assess your Technology, Operations and Security to provide advice on how to make the most of your network.
If you are considering implementing a new network, we can provide:
- Return on Investment calculations and identifying benefits to your business
- Assessment of the readiness of your network, organisation and resources
- Review of existing internal support processes
- Assistance with gaining approval for a convergence and communicating the changes throughout the business
- Supplier selection and procurement process
- Detailed planning to ensure the project starts off well
If you are currently deploying a new network, we can offer:
- Advice on Project and Programme Management
- Managing Risks and Issues
- Realising the benefits
- Managing the change
- Updating operational processes
If you have already deployed your network, we can:
- Leverage your investment
- Maximise the potential of the new network
We can also provide professional IT and communications solutions consultancy to small and medium businesses, as well as to large public and private sector organisations.
