“Don't leave the Management of your Cisco Unified Communications Solution to chance, speak to the Cisco UC experts.”
The team at Infrastructure UK have been responsible for deploying thousands of Cisco IP Phones for customers of all sizes on Cisco Unified Communications solutions, going back many years to the early days of IP Telephony to the present day.
We now provide a comprehensive range of Managed UC services that enable you to get on with running your business whilst we take care of your business communications:
- Monitoring the solution
- Resolving alerts or issues as they arise
- Managing changes as your business needs them
- Software upgrades as and when necessary
- Capacity Planning
- Hardware replacement in the event of failure, getting your business operational as soon as possible
Monitoring
By adding your devices onto our network monitoring and management platform to report on the status of your network at all times.
Resolving Alerts or Issues
In the event an alert or issue is identified our professional team will react swiftly to take pre-agreed steps and resume your service with the minimal impact on your business operations.
Managing Changes
As your business needs change your network may need to be reconfigured. Our team will be happy to assist you to ensure changes are implemented swiftly without compromising your network security.
Software Upgrades
When new software updates are released we can consult with you, determining the relevance on your network and reviewing the benefits to your business.
Capacity Planning
By providing analysis of your network over longer periods of time it is easier to predict when upgrades to systems may be required or to identify potential issues as they arise.
Hardware Replacement
Should the worse happen and the hardware fails we can organise a replacement with the following service levels:
- 2 hours
- 4 hours
- Next Business Day
